How healthy work relationships improve receptivity to constructive feedback

Constructive feedback is a cornerstone of professional growth, yet many struggle to receive it effectively.​​ I have found that multiple aspects play a role in effectively receiving constructive feedback, one important being the relationship between the giving and receiving parties.

As I shift my view of constructive feedback from hurtful criticism to a tool for improved performance, I realize that my reaction to constructive feedback also has much to do with my relationship with the person giving it. If my collaborator and I have a close work relationship, it’s much easier for me to be open to their feedback. If our work relationship isn’t as close, I’m more likely to see it as criticism. This correlation made me realize the importance of fostering good work relationships and improving my relationship with constructive feedback.

One way I’ve learned to foster good work relationships is to increase the number of positive interactions. This intentional positivity makes it a delight to interact with collaborators and creates a buffer during inevitable moments of tension, including when giving or receiving constructive feedback. Moreover, positive interactions help create an atmosphere of care and safety that reassures both parties that constructive feedback or tension is not inherently bad but it is another way we care about and help each other grow.

Some phrases that I have used (or were told to me) to create positive interactions:

• “Hey, how was your day?”

• “Hey, you expressed our insights clearly during this presentation. Well done!”

• “Hey, the way you’ve arranged this slide looks really good. Well done!”

• “Hey, this happened, and it must be frustrating. How can I help?”

What are your go-to strategies or phrases for building positive work relationships?