Smart Locker Industry Projected to reach $3.6 billion by 2028

Smart Locker Market Size, Share, Statistics and Industry Growth Analysis Report by Offering (Hardware, Software, Services), Technology (RFID, Electronic, Mobile, Biometric, Cloud)

According to new research report of MarketsandMarkets, the global smart locker market was valued at USD 2.1 billion in 2023 and is estimated to reach USD 3.6 billion by 2028, registering a CAGR of 11.6 % during the forecast period. The demand for smart lockers stems from the changing requirements of contemporary lifestyles, influenced by factors such as the rise in e-commerce, the necessity for contactless solutions during the pandemic, challenges in last-mile delivery within urban settings, and the integration of technologies like IoT and RFID. Additionally, there is a heightened focus on sustainable and secure parcel management practices. These lockers address the need for convenience, efficiency, and security in both the delivery and storage of packages, effectively adapting to the evolving dynamics of consumer behavior and the technological landscape. 

Based on deployment, the indoor segment is expected to grow at the significant CAGR in the smart locker market from 2023 to 2028. Indoor lockers offer users ease of access within indoor settings, which is especially important in corporate environments, gyms, and libraries. Additionally, the controlled indoor environment allows for temperature and humidity regulation, making indoor lockers ideal for storing items that require specific climate conditions. Lastly, the aesthetic integration of indoor lockers into interior design enhances their appeal, making them a preferred choice in settings where aesthetics matter, such as upscale offices and retail stores. Overall, the demand for indoor locker deployment continues to grow, fueled by the need for enhanced security, convenience, and climate control in a variety of applications. Due to the extensive usage of smart lockers in corporate offices, universities and schools, retail stores for click-and-collect services as well as need for security, temperature control and ease of access, the market for indoor deployment of smart lockers is expected to secure prominence during the forecast period.

Based on application, parcel lockers segment is projected to account for a significant market share in 2028. Smart parcel lockers are extensively used for e-commerce deliveries. In corporate settings, smart parcel lockers streamline the delivery of business-related items, documents, and employee packages. These lockers enhance security and provide a centralized location for staff to collect their deliveries. Owing to the growing applications of parcel lockers spanning across e-commerce, retail, corporate, residential, educational, healthcare, and hospitality sectors, smart parcel lockers segment is expected to witness heavy growth during the forecast period. These lockers play a pivotal role in improving the overall efficiency, security, and convenience of package delivery and pickup services. Some businesses offer Locker as a Service solutions, providing a network of smart parcel lockers that can be utilized by multiple retailers or delivery services, contributing to a more efficient and interconnected delivery ecosystem.

Based on region, North America held the largest share of the smart locker market. The demand for smart lockers in North America is driven by a confluence of factors shaping the region's dynamic business environment. The surge in e-commerce activities, exemplified by companies like Amazon and Walmart, has necessitated secure and efficient parcel delivery solutions. In highly urbanized areas such as New York City and Los Angeles, characterized by population density, smart lockers provide a practical solution for managing streamlined parcel delivery. Companies like UPS and FedEx, grappling with last-mile delivery challenges in the expansive North American landscape, turn to smart lockers strategically placed in residential and commercial hubs. Technological advancements, including IoT sensors and RFID integration, resonate with tech-savvy cities like San Francisco and Seattle. Major retailers such as Best Buy and Target integrate smart lockers into their stores, bridging the gap between online and offline shopping experiences. Government initiatives promoting smart city infrastructure, observed in cities like Chicago and Toronto, contribute to the increasing demand for smart lockers. Together, these factors underscore the multifaceted demand for smart lockers in North America, reflecting a dynamic landscape of technological innovation, changing consumer preferences, and urban dynamics.

The smart locker market includes significant Tier I and II players such as Ricoh (Japan), Pitney Bowes, Inc (US), ASSA ABLOY (Sweden), Quadient (France), Gibraltar Industries (US), Hollman Inc (US), Bell and Howell, LLC (US), Cleveron (Estonia), InPost SA (Poland) and so on are some of the key players in the smart locker market.

These companies have reliable manufacturing facilities and strong distribution networks across key regions, such as North America, Europe, and Asia Pacific. These companies have built a strong reputation for their products and services, with a well-established portfolio reflecting their industry expertise. Their market presence is robust, backed by strong business strategies that have enabled them to maintain a significant market share.