Advanced feature of Call Recording for Banking and finance Companies

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A majority section of banking and financial establishments needs a call recording framework to monitor quality service, improve employee’s performance, reduce frauds, resolve disputes and prevent lawsuits.  Our Aegis GSM Voice Terminal XN520 TURBO advance generation features such as call routing, welcome message, click to call, Auto dialer, Voice broadcasting can efficiently improve the operational functioning of the work environment by many folds and cut the expenditure figure from the annual budget as well. Aegis GSM Voice Terminal innovation is utilized broadly for the Banking and Financial Services part to viably oversee customer confronting exercises over numerous correspondence channels. Industry parts commonly incorporate; Investment Property; Financial Planning and Advice; Lending; Banks and Credit Unions; Superannuation; Managed Funds; Accounting; and Tax Specialists.

Case study:

Auto Dialer:

Manually dialing a thousand of customers for the purpose of sharing investment plans, offering and spreading awareness for new schemes like mutual funds plans, organizing customer feedback response is always tedious task. An auto dialer feature in Aegis Software is operationally and economically feasible for especially banking and finance sector as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

Call Recording:

Market competition has lowered down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines. Aegis GSM Voice Terminal XN520 series Turbo model is well suitable for the banking and finance sector with its future driven features to match the requirement of customers. GSM Voice Terminal helps to limit liability by building cooperation with clients. Aegis software resolves stalemates, disposing of disagreements about who said what.

Call Routing:

Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed Voice Terminal also brings the call routing service, which also fits the banking and financial sectors and will cut the expenditure of any organization.
 
Example: ‘Prudent investors’ is one of the eminent financial service providers and investment solution providers. They are all around perceived for their well thought accurate decisions for corporates, establishments and retail investors. With more than 200 workplaces crosswise over India, “Prudent investors” has established strong presence in this sector.

Real time and pertinent client interaction are significant aspects in financial sector. In spite of applying numerous measures, “Prudent investors” were unfit to streamline their general client communication. Reason, a customary landline telephone framework, owing to face following challenges:
•    ignorant regarding calls they missed from clients.
•    Manually transferring of calls into relevant department
•    Person of concern out of city for office work

With an end goal to offer antidote for all the mentioned impediments, Prudent investors got themselves GSM Voice Terminal XN520 Series with the feature of IVR with call routing to direct the calls to person of concern’s mobile phones and managing these through centralized software with all details of missed calls.