A peaceful day

A day when everything goes well

Its been a few months(2 months and a half to be precise) that I am here in Kolkata, at Gitanjali prak SEZ(Special Economic Zone) of TCS(Tata consultancy Services). TCS has offices all over the world in almost every country but my heart lies in Korea(South Korea, actually). The reason is well known(only if you know me well).

 

Today the day is kind of less hectic. All the jobs (the reference of France and the order of Poland are running successfully without giving me any worries). The jobs for Russia had already run successfully before I had even entered the system in the morning. Well it really has been a good day. A day when hardly any file is missing and almost no "incident" in my queue. But there is an incident in my queue. Its priority is 4 (least in ranking of priorities). Still I feel a bit uneasy untill the issue gets resolved. No task is unimportant you know and procrastinating only causes trouble later and I have already caused enough trouble to my other team mates, specially my seniors. For this incident, I need to talk to an "onsite" French man to ask for his help. I did ping him but he seems to be absent for an hour now. So I am tied here. Theres hardly anything that I can do.

 

I kind of like working here. Though my seniors continuosly keep picking on me and make me work extra hours when they go home themselves. Its because I know the least out here and so I have to compensate with the time of service(in place of quality of service). But quality also matters and they are becoming increasingly deamanding on this topic. I can certainly not compromise on the quality of service and at the same time cover up for the time for which they will be enjoying themselves. I guess this is the life of every junior member in a team(unless he is too lucky). I hate it when they keep picking at me and asking," Yeh tumne kyu kiya?"("why did you do this?") or "yeh tumne kaise kiya?"(how did you do this?") or "ab tum Babin bhaiya(the senior-most memeber, onsite) ko kya jawab dogi?"(what will you tell elder brother Babin?"). In India, specially in Kolkata, we address people very informally, forgetting all "sir" and "madam". Everyone is either our brother or sister. Some are even aunts or uncles. You even find grandparents easily here in India, if you are young enough to be someone's grandchild. Its like everyone out there is a part of your family! We are a big Indian familly.

I work as an Support Executive; service domain. We are here for the user's benefit. In TCS, we follow a process called RIO which stands for Rigor in Operations. This is to ensure error free, high quality, 24*7 service to the user at the most minimal cost possible (achieved by paying minimal salary to its employees and making them work longer ofcourse ). We all know this but there is such a job crisis that we cannot switch even if we want to do so. But I do feel glad that because I am working hard, there are hundreds of people out there in Europe are sleeping peacefully with their valuable information stored somewhere else outside their all ready troubled heads. Its the only satisfaction you can get from a support IT job.